Protecting Your Privacy: Strengthening Security at Healthcare on Collins

At Healthcare on Collins, your privacy and the security of your personal health information are extremely important to us.

As healthcare becomes increasingly connected and communication takes place through phone, email and other channels, we are taking additional steps to make sure that we are communicating with the right person.

Why might ask you to confirm your details?

From time to time, you may contact us, or we may contact you, and we need to confirm that we are speaking with the patient or an authorised person.

This is an important part of protecting your personal information and helps prevent someone else from impersonating you or gaining access to information that should remain private.

For this reason, our team may ask you to confirm some details that we already hold on your patient record. These questions are simply a security check — they help us establish that we are speaking with the correct person before discussing your healthcare or personal information.

The information we might we ask for is?

• Your full name
• Date of birth
• Address
• Phone number
• Other information recorded on your patient file

The information we request may vary depending on the nature of the conversation and the level of access required.

Please don’t be concerned if our team asks you to confirm information you have provided to us previously. This is a security measure designed to protect you.

Why is this important?

Your medical information is highly personal. Protecting it is a shared responsibility between you and our practice.

Identity verification helps us reduce the risk of unauthorised people obtaining information about your appointments, medical history, referrals, prescriptions or other aspects of your healthcare.

It also helps ensure that when we provide information over the phone or through other communication channels, we can be confident that it is being provided to the appropriate person.

A small extra step to protect what matters

We understand that being asked to confirm your details may sometimes feel like an extra step, particularly when you are simply trying to make an appointment or speak with our team.

We appreciate your patience and understanding.

These checks are not intended to make accessing your healthcare more difficult. They are one of the ways we are working to maintain the confidentiality of your information and strengthen the security of our services.

If you have any concerns about why we are asking you to verify your identity, please feel comfortable asking our team for an explanation.

Your privacy matters to us

At Healthcare on Collins, protecting your information is an important part of providing safe, respectful and trusted healthcare.

Thank you for helping us keep your information secure. By confirming your details when requested, you are helping us make sure your health information stays in the right hands.